CIAD app support
Help with your account, sign-in, company access, notifications and paid features in the CIAD app for iOS and Android.
This is the public and stable support page for the CIAD mobile app, published by Český Institut pro AI a Data z.ú. Send routine requests to info@ciad.cz.
1. What we help with
- signing in by email and one-time code;
- problems with your profile, email change or data export;
- purchase restoration, subscription status or access to a paid feature;
- company invitation, membership, roles and an assigned seat;
- notifications, progress sync, quizzes, certificates, Kybercheck and NIS2 features;
- a technical error or app crash.
2. What to include in your request
So that the problem can be traced, write a brief description, whether you use iOS or Android, the app version and the steps after which the problem occurred. If it concerns your account, write from the email address linked to the account.
Do not send your password, one-time sign-in code, access token, full payment details or sensitive content of your organisation. Check any screenshot before sending and hide personal data that is not needed.
3. Quick self-service steps
Sign-in code did not arrive
- check the address you entered, the Spam and Bulk folders, and wait for delivery;
- use only the newest code and never forward it to anyone;
- if the problem persists, write to support from the same address.
Notifications are not coming
- check notification permission in the phone settings;
- in the app, open Settings and check the global switch and the selected categories;
- check your internet connection and the current app version.
Subscription is not showing
- make sure you are signed in with the same Apple or Google account used for the purchase;
- in the paywall, use the restore purchase function;
- to manage or cancel, open Apple subscriptions or Google Play subscriptions.
Deleting the CIAD app or CIAD account does not itself cancel a subscription held with the store.
4. Data and account
- a copy of personal data can be downloaded in the app in the account settings;
- an account can be permanently deleted in the app or through the public process on the CIAD account deletion page;
- data processing is described in the CIAD App Privacy Policy;
- the service rules are in the CIAD App Terms of Use.
5. Security reports
Do not send a suspected vulnerability as a routine ticket. Use office@ciad.cz and the process on the Vulnerability reporting page. Do not run tests that could harm the data, availability or privacy of other people.
6. Contact details
Český Institut pro AI a Data z.ú.
Příčná 1892/4, Nové Město, 110 00 Praha 1
IČO 297 52 736
Support: info@ciad.cz
Privacy: office@ciad.cz
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